Scheduled home checks while you’re away.

Exterior Property Check

An exterior-only visual check from safe, accessible ground-level positions.

Includes

• Observe the approach, access routes and visible obstructions.
• Look for new visible damage to siding, trim and exterior surfaces.
• Observe the roofline and chimney for visible changes or displaced materials from ground level.
• Look for visible gutter/downspout damage, separation, blockage or discharge against the foundation.
• Check accessible doors and windows for visible damage, broken glass, open openings or signs of forced entry.
• Observe decks, steps and railings for visible damage or obstructions.
• Look for visible foundation/perimeter changes, pooling water, erosion and animal openings.
• Observe drainage, debris, fallen branches and visible tree hazards from a safe distance.
• Note visible damage or unusual indicators on accessible exterior equipment.
• Include the exterior of garages or outbuildings where expressly agreed.
• Provide a written update with photographs, visible concerns and any areas not checked.

No interior inspection is included.

Standard Home Check

The agreed exterior checks plus a visual walkthrough of selected accessible interior areas.

Includes

• The agreed Exterior Property Check observations.
• Check agreed entry points for visible damage, open/unlatched condition or signs of entry.
• Record visible thermostat readings, setpoints and room/sensor temperatures where available and authorised.
• Compare temperature readings with the homeowner’s documented target.
• Look for visible leaks or moisture around accessible sinks, toilets, laundry connections and the water-heater area.
• Look for new water marks on accessible floors, walls and ceilings.
• Note visible power-outage indicators and displayed equipment warnings.
• Look for visible damage, unusual odours, pest signs and other changes in the agreed interior areas.
• Observe accessible smoke/CO device indicators and listed appliance/equipment displays where included.
• Record visible water-shutoff status only where required by the homeowner’s written property plan.
• Review previously reported concerns for visible changes.
• Follow authorised departure instructions.
• Provide a written update with photographs, readings, concerns and any items not checked.

Standard covers the areas and observation points agreed in your property checklist; it is not a detailed room-by-room walkthrough of every area.

Comprehensive Home Check

An extended visual walkthrough of all agreed, safely accessible rooms and areas, with relevant winter-readiness and storm checks. Its distinction is broader room-by-room coverage and more detailed documented observations.

Includes everything in Standard, plus

• A documented room-by-room walkthrough of all agreed accessible areas, including bedrooms, living areas, kitchen, bathrooms, laundry and basement/utility areas.
• Garages and outbuildings where expressly included.
• More detailed observation of floors, walls, ceilings, doors and windows for stains, cracks, dampness, damage, unusual odours or pest signs.
• Exterior observations from the front, rear and each accessible side, with baseline/comparison photographs where agreed.
• Temperature and visible heating-status readings at agreed locations.
• Visual checks of accessible plumbing and under-sink areas where safe, without moving stored items or dismantling fittings.
• Basement/utility observations for visible water and accessible sump, dehumidifier or monitor indicators.
• Listed appliance/equipment display observations, including fridge/freezer or wine-cooler temperature readings where specifically agreed and available.
• Agreed property-specific observation points for contents, collections or equipment.
• Review of previously reported issues, with comparison photographs where available.
• Relevant winter-readiness and pre/post-storm observations, as described on our Seasonal Care page.
• A report identifying checked areas, readings, concerns, follow-up and inaccessible or unchecked areas.

Winter-readiness and storm checks are included when relevant during a Comprehensive Home Check. Additional visits are separate bookings, with the appropriate home-check scope and price agreed beforehand. Any applicable travel charge is additional. These are visual checks, not technical winterisation. Plumbing winterisation, heating maintenance, repairs and specialist work are separately arranged with appropriate trades.

Home Watch questions

Who is Home Watch for?

Snowbirds, owners living overseas, seasonal cottage owners and owners of vacant homes for sale. It gives you a local contact who checks the property while you’re away.

How often are visits?

Choose weekly, every-two-weeks or monthly checks, or another schedule agreed with Kerrie. Some insurance policies require checks every 48–72 hours, but requirements vary, so confirm your insurer’s inspection requirements before choosing a schedule.

What do reports include?

After each visit you receive a written update with photographs of the agreed checks and any visible concerns. Updates are sent using your preferred contact method.

What happens if a problem is found?

Kerrie aims to contact you promptly about significant concerns and can help coordinate local providers with your authorization. Repairs and technical work are completed by qualified third-party trades.

How are keys and access handled?

Access arrangements are agreed with you before service begins. Keys and access codes are handled confidentially, kept securely when not in use and returned according to your instructions when service ends. Read our access and key policy.